Making Your Intranet Impossible to Fail

Teresa Palase of Pharmavite and Pinaki Kathiari tell the story of Vitality Hub, an intranet built for a workforce that doesn't all sit at a desk. It unfolds in seven chapters, and the first one isn't about technology at all. Technology can't build culture for you — it only amplifies what's already there.

From there, the team listened before they built, asking employees whether their channels served their daily needs rather than whether they liked the old intranet. They treated the intranet as a product rather than a project, launching a first version and improving it from feedback. And client, platform and agency worked as one team, adapting together whenever the plan had to change.

After launch, the work shifted to turning leaders from approvers into champions, finding employee stories instead of waiting for them, and measuring what's working so the intranet keeps getting better.

You'll leave with the specific moves that made this one stick — and a plan for making yours impossible to fail.